Customer Service Software
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
call center jobs
Price USD $34.95
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.


Product Information

  • Author Brad Cleveland, Julia Mayben
  • Creator Gordon F., Jr. MacPherson
  • E A N List
  • I S B N 0965909301
  • Is Eligible For Trade In 1
  • Manufacturer Call Center Press
  • Number Of Items 1
  • Number Of Pages 280
  • Publication Date 1999
  • S K U 1101665724
  • Studio Call Center Press
  • Trade In Value
  • U P C List

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