The Executive Guide to Call Center Metrics
Price
USD
$34.95
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
Product Information
- Author James C. Abbott
- E A N List
- I S B N 1887355081
- Is Eligible For Trade In 1
- Manufacturer Robert Houston Smith Publishers
- Number Of Items 1
- Number Of Pages 190
- Publication Date 2004-04-15
- S K U VI-1887355081
- Studio Robert Houston Smith Publishers
- Trade In Value
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